Indisponibilidade Parcial / Partial Outage
Incident Report for Maxihost
Resolved
Há algumas horas tivemos um rompimento em uma de nossas fibras, o qual não foi sentido pelos nossos clientes devido ao tráfego ter sido redirecionado à redundância poucos segundos após o ocorrido.

O circuito foi rapidamente reparado por nossa operadora e ao retornar o tráfego para a rota comum, houve um loop de STP, o qual foi corrigido por nossa equipe de redes e não ocorrerá novamente.

Pedimos desculpas pelo transtorno. Nossos serviços já encontram-se operantes novamente.

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A few hours ago, one of our fiber circuits had a breakage and went down. This issue was not perceived by any of our customers as the traffic was redirected to our redundance after a few seconds.

The main circuit was quickly repaired by our provider and the traffic was sent back to it, but that caused a STP (Spanning Tree Protocol) loop, which made many of our servers go down. Our network team promptly acted in order to fix the issue and also prevent new occurrances.

We apologize for any problems caused. All of our services are already operational once again.
Posted 10 months ago. Dec 30, 2018 - 15:38 UTC
This incident affected: Regions (MH1 (Sao Paulo), SP1 (Sao Paulo)).